Our Commitment to Your Privacy
At Arlette Gold, we value your trust as much as we value the craftsmanship in our luxury casino jewellery and high roller diamond pieces. Protecting your personal information is a fundamental part of our relationship with a clientele that appreciates discretion and excellence. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with United Kingdom data protection laws, including UK GDPR.
What Data We Collect
To provide you with a seamless service, from browsing our editorial content on European jewellery designers to purchasing a statement piece, we collect certain information. This is necessary to fulfil orders for items such as our casino gala statement necklaces and to respond to your enquiries with the attention you deserve.
Personal Information You Provide
This is data you voluntarily give us during interactions such as making a purchase, creating an account, or contacting our team.
- Contact details: Your name, email address, phone number, and delivery/billing address.
- Order information: Details of the luxury casino jewellery you purchase, including transaction history.
- Communication records: Copies of your correspondence with us.
Automatically Collected Information
When you visit our site, certain non-personal data is collected to ensure optimal functionality.
- Technical data: Your IP address, browser type and version, time zone setting, and device type.
- Usage data: Information about how you navigate our site, including pages viewed and products browsed.
Use of Cookies and Tracking Technologies
We use cookies and similar technologies to enhance site functionality and personalise your experience, such as remembering the high roller diamond rings you’ve saved in your shopping cart.
Essential Cookies
These are always active and are crucial for core site operations, such as maintaining your session during the secure checkout process and ensuring your basket is saved.
Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website, allowing us to improve page performance and content relevance.
Your Cookie Choices
You can manage your cookie preferences at any time via your browser settings. Please note that disabling certain cookies may affect the functionality of features like your shopping cart or personalised recommendations.
Analytics and Site Performance
We analyse site traffic to refine our offerings and better serve our audience interested in independent jewellery brands and European design.
Purpose of Analytics
We use services like Google Analytics, configured for UK data protection standards, to understand user behaviour. This helps us improve our content on topics like European jewellery designers and the performance of our online boutique.
Anonymised Data
Where possible, analytics data is aggregated and anonymised, meaning it cannot be traced back to you as an individual.
Third-Party Services and Data Sharing
We collaborate with a select group of trusted partners to deliver our services. We never sell your personal data to third parties.
E-commerce and Payment Partners
Our online store is powered by Shopify, which processes your order data. Payments are handled by secure, PCI-compliant processors like Stripe and PayPal, who manage your financial details directly.
Delivery and Logistics
To deliver your purchases, we share necessary delivery details with our logistics partners, including Royal Mail for shipments within the United Kingdom.
Marketing Platforms
If you opt-in, we may use secure marketing platforms to send you curated updates about new collections, always with the option to unsubscribe easily.
Your Rights Under UK GDPR
As a data subject in the United Kingdom, you have specific rights regarding your personal information under UK GDPR.
Right of Access and Portability
You have the right to request a copy of the personal data we hold about you and, where applicable, to receive it in a portable format.
Right to Rectification and Erasure
You may request that we correct inaccurate data or, in certain circumstances, request the deletion of your personal data.
Right to Object and Restrict Processing
You can object to certain types of processing, such as direct marketing, and request a temporary restriction on how we use your data while an enquiry is resolved.
Data Retention and Security
We retain your data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or service-related needs such as warranty claims on luxury casino jewellery.
Retention Periods
For example, order information is retained for a minimum period to comply with financial regulations and to serve you for future purchases or servicing of your statement pieces.
Security Measures in Place
We implement robust technical and organisational measures to protect your data. Our website uses SSL encryption, and we maintain strict internal access controls to safeguard your information.
Contact Information and Updates
We are committed to transparency and welcome your questions regarding your privacy.
How to Contact Us
For any privacy-related requests or to exercise your rights, please contact our Data Protection Officer at [email protected]. Our registered company address is in London, United Kingdom. You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO).
Policy Changes
We may update this policy periodically. Any significant changes will be communicated to you via email or a prominent notice on our website.
This policy underscores our ongoing commitment to transparency and protecting the privacy of our discerning clientele who appreciate fine independent jewellery. Your confidence allows us to continue creating exceptional pieces for the world’s most elegant occasions.